How to give your users the LIS services they want / Sheila Pantry and Peter Griffiths.

By: Contributor(s): Material type: TextTextPublication details: London : Facet Pub., 2009.Description: vii, 192 p. ; 24 cmISBN:
  • 9781856046725 (pbk.)
Subject(s): DDC classification:
  • 025.52 22
LOC classification:
  • Z678 .O24 2009
Other classification:
  • 06.60
Contents:
Why this book? -- Understanding users: the what, why, where, when, how and who -- What is the current knowledge about your users and their needs: is it really predictable? -- Great expectations: how LIS professionals can manage and train users -- Using information about past user behavior -- Making the most of knowing your users -- Keeping track of changes in what users want -- Tracking the future -- Future perfect?
Summary: This title will help any library or information professional anywhere to take a fresh look at this area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want.
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Includes bibliographical references (p. [137]-172) and index.

Why this book? -- Understanding users: the what, why, where, when, how and who -- What is the current knowledge about your users and their needs: is it really predictable? -- Great expectations: how LIS professionals can manage and train users -- Using information about past user behavior -- Making the most of knowing your users -- Keeping track of changes in what users want -- Tracking the future -- Future perfect?

This title will help any library or information professional anywhere to take a fresh look at this area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want.

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