How to give your users the LIS services they want /
Pantry, Sheila.
How to give your users the LIS services they want / Sheila Pantry and Peter Griffiths. - London : Facet Pub., 2009. - vii, 192 p. ; 24 cm.
Includes bibliographical references (p. [137]-172) and index.
Why this book? -- Understanding users: the what, why, where, when, how and who -- What is the current knowledge about your users and their needs: is it really predictable? -- Great expectations: how LIS professionals can manage and train users -- Using information about past user behavior -- Making the most of knowing your users -- Keeping track of changes in what users want -- Tracking the future -- Future perfect?
This title will help any library or information professional anywhere to take a fresh look at this area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want.
9781856046725 (pbk.)
2012464818
GBA952616 bnb
015266614 Uk
Libraries--User satisfaction.
Information services--User education.
Library administration.
Public services (Libraries)
Z678 / .O24 2009
025.52
How to give your users the LIS services they want / Sheila Pantry and Peter Griffiths. - London : Facet Pub., 2009. - vii, 192 p. ; 24 cm.
Includes bibliographical references (p. [137]-172) and index.
Why this book? -- Understanding users: the what, why, where, when, how and who -- What is the current knowledge about your users and their needs: is it really predictable? -- Great expectations: how LIS professionals can manage and train users -- Using information about past user behavior -- Making the most of knowing your users -- Keeping track of changes in what users want -- Tracking the future -- Future perfect?
This title will help any library or information professional anywhere to take a fresh look at this area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want.
9781856046725 (pbk.)
2012464818
GBA952616 bnb
015266614 Uk
Libraries--User satisfaction.
Information services--User education.
Library administration.
Public services (Libraries)
Z678 / .O24 2009
025.52