000			01913cam a2200385 a 4500
001			17610378
003			OSt
005			20210930194959.0
008			130201s2009 enk b 001 0 eng d
010			_a 2012464818
015			_aGBA952616 _2bnb
016	7		_a015266614 _2Uk
020			_a9781856046725 (pbk.)
035			_a(OCoLC)ocn320315559
040			_aUKM _cLC _dYDXCP _dBWKUK _dBWX _dU5D _dCDX _dGEBAY _dVVC _dNLGGC _dVRC _dBNM _dVP@ _dBDX _dDLC
042			_aukblcatcopy _alccopycat
050	0	0	_aZ678 _b.O24 2009
082	0	4	_a025.52 _222
084			_a06.60 _2bcl
100	1		_aPantry, Sheila.
245	1	0	_aHow to give your users the LIS services they want / _cSheila Pantry and Peter Griffiths.
260			_aLondon : _bFacet Pub., _c2009.
300			_avii, 192 p. ; _c24 cm.
504			_aIncludes bibliographical references (p. [137]-172) and index.
505	0		_aWhy this book? -- Understanding users: the what, why, where, when, how and who -- What is the current knowledge about your users and their needs: is it really predictable? -- Great expectations: how LIS professionals can manage and train users -- Using information about past user behavior -- Making the most of knowing your users -- Keeping track of changes in what users want -- Tracking the future -- Future perfect?
520	8		_aThis title will help any library or information professional anywhere to take a fresh look at this area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want.
650		0	_aLibraries _xUser satisfaction.
650		0	_aInformation services _xUser education.
650		0	_aLibrary administration.
650		0	_aPublic services (Libraries)
700	1		_aGriffiths, Peter, _d1948 February 14-
906			_a7 _bcbc _ccopycat _d2 _encip _f20 _gy-gencatlg
942			_2lcc _cBK
999			_c5160 _d5160