Hamme, David Customer focused process innovation: Linking strategic intent to everyday execution - New York: McGraw-Hill Education, 2015 - xiv, 349p. Includes bibliographical references and indexOrganiza ISBN: 9780071834704 -hbk Subjects--Topical Terms: Organizational ChangeIndustrial managementReengineering (Management) LC Class. No.: HD58.87.H36 2015 / 019200