TY  - BOOK
AU  - Pantry,Sheila
AU  - Griffiths,Peter
TI  - How to give your users the LIS services they want
SN  - 9781856046725 (pbk.)
AV  - Z678 .O24 2009
U1  - 025.52 22
PY  - 2009///
CY  - London
PB  - Facet Pub.
KW  - Libraries
KW  - User satisfaction
KW  - Information services
KW  - User education
KW  - Library administration
KW  - Public services (Libraries)
N1  - Includes bibliographical references (p. [137]-172) and index; Why this book? -- Understanding users: the what, why, where, when, how and who -- What is the current knowledge about your users and their needs: is it really predictable? -- Great expectations: how LIS professionals can manage and train users -- Using information about past user behavior -- Making the most of knowing your users -- Keeping track of changes in what users want -- Tracking the future -- Future perfect?
N2  - This title will help any library or information professional anywhere to take a fresh look at this area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want
ER  -