Pantry, Sheila. <br/><br/>
How to give your users the LIS services they want / 
Sheila Pantry and Peter Griffiths. 
 - London :  Facet Pub.,  2009. 
 - vii, 192 p. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. [137]-172) and index. 
<br/><br/>Why this book? -- Understanding users: the what, why, where, when, how and who -- What is the current knowledge about your users and their needs: is it really predictable? -- Great expectations: how LIS professionals can manage and train users -- Using information about past user behavior -- Making the most of knowing your users -- Keeping track of changes in what users want -- Tracking the future -- Future perfect? 
<br/><br/> This title will help any library or information professional anywhere to take a fresh look at this area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want. 
<br/><br/><label>ISBN: </label>9781856046725 (pbk.) 
<br/><br/><label>LCCN: </label>2012464818 
<br/><br/><label>Nat. Bib. No.: </label>GBA952616  bnb 
<br/><br/><label>Nat. Bib. Agency Control No.: </label>015266614  Uk 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Libraries--User satisfaction.<br/>Information services--User education.<br/>Library administration.<br/>Public services (Libraries)
<br/><br/><label>LC Class. No.: </label>Z678  / .O24 2009 
<br/><br/><label>Dewey Class. No.: </label>025.52