TY  - BOOK
AU  - Loshin,David
AU  - Reifer,Abie
TI  - Using information to develop a culture of customer centricity: customer centricity, analytics, and information utilization 
SN  - 0124105432
AV  - HF5415.5 .L67 2013
PY  - 2013///]
CY  - Amsterdam
PB  - Elsevier
KW  - Customer relations
KW  - Customer services
UR  - http://www.loc.gov/catdir/enhancements/fy1606/2012361355-d.html
ER  -