Excellence in business communication / John V. Thill, Chairman and Chief Executive Officer, Global Communication Strategies, Courtland L. Bovee, Professor of Business Communication, C. Allen Paul Distinguished Chair, Grossmont College.

Includes index.

Preface -- Prologue -- Understanding the foundations of business communication -- Achieving success through effective business communication -- Mastering team skills and interpersonal communication -- Communicating in a world of diversity -- Applying the three-step writing process -- Planning business messages -- Writing business messages -- Completing business messages -- Crafting brief messages -- Crafting messages for electronic media -- Writing routine and positive messages -- Writing negative messages -- Writing persuasive messages -- Preparing reports and oral presentations -- Planning reports and proposals -- Writing reports and proposals -- Completing reports and proposals -- Designing and delivering oral and online presentations -- Writing employment messages and interviewing for jobs -- Building careers and writing resumes -- Applying and interviewing for employment -- Appendix A: format and layout of business documents A-1 -- Appendix B: documentation of report sources A-19 -- Appendix C: correction symbols A-25 -- Handbook of grammar, mechanics, and usage H-1 -- Answer key AK-1 -- Brand, organization, name, and website index I-1 -- Subject index.